Frequently Asked Questions

This is our most frequently asked question and there are many reasons.

We have an in-depth knowledge of the commercial energy sector and constantly monitor wholesale market pricing and trends meaning we are well positioned to assist our clients to make informed decisions when it comes to committing to new fixed term deals.

We work totally independently of all the UK’s energy providers and provide a service that always provides choice, meaning our clients obtain the best pricing available in the market.

Energy providers recognise the competitive nature of the brokerage market and accordingly offer more competitive pricing via brokers than direct to clients.

We provide a complete service for the term of your contract meaning that TAG Utility Solutions, not only obtain you the most competitive pricing, but can manage your contract dealing with any credit issues, billing issues, meter reading submissions, change of tenancy’s and serving termination notice as you approach your renewal date thereby ensuring you are free to move to any other supplier providing more competitive pricing. Having the authority to serve termination notice on your behalf ensures that you never find yourself on out of contract pricing with your existing supplier.

We can provide either group purchasing or flexible purchasing. Group purchasing allows TAG Utility Solutions Ltd clients with multiple sites to simplfy their energy contracts if premises they own or operate currently have different contract end dates. The converse is true for flexible purchasing and is suitable for businesses that don’t want to their entire business energy contracts fixed to renew at the same time.

Yes, of course you can, however the energy sector in recent months has proved to be particularly volatile with pricing changing on a daily and in some instances hourly basis meaning that by the time you obtain pricing from multiple suppliers and make a decision, all or some of the pricing has changed. TAG Utility Solutions Ltd can provide you with live pricing that can be refreshed instantly.

Yes, brokers must sign up to the ADR scheme with the Energy Ombudsman and pay an annual subscription fee.

Yes, provided you sign a LOA then we will deal with your existing supplier to obtain a resolution on your behalf. If the matter remains unresolved after a period of eight weeks we will assist you with the escalation of your dispute to the Energy Ombudsman.

Normally the answer is no as our fee is included within the pricing we obtain in your quotation and payable by your provider, however if we are advising and assisting in a Ombudsman referral then a fee will be agreed and charged upon completion.